Contacting Us We are happy for you to contact us in person, over the phone
or by sending a letter or email.
Whenever we receive contact, we will be approachable,
friendly, considerate and treat you with courtesy and politeness. We treat
every client equally no matter what requirements you have and will always
listen to and understand the needs you have regarding our service.
Standards of Service Every client will be provided with the highest standard of
service for both care and support. With flexible working services, your
outcomes and expectations will always be met by our care.
New Ideas & Improvements We undertake services covering every aspect of our roles to
help improve our services. We welcome any comments you could make and
appreciate the feedback, as we can consider your views, give you feedback and
improve our service for the better.
Putting Things Right We want our service to be perfect first time for all clients
and if you are dissatisfied, we always look to put things right. If you have a
problem, you can always contact us straight away to resolve the issue or receive
details of our Complaints Procedure.
Equality & Diversity Every client and staff member has the right to live, work
and learn without any discrimination, harassment or bias. This is something we
always want to achieve and have equal opportunity policies and procedures that
are never discriminated.
The Care Workers Our Care Workers:
Alyssia Harris - Registered Manager Melanie Mitchell - Nominated Individual - Finance Manager Penny Jankowski - Director Pat Stubberfield - Director Training For all staff members and care workers, Care Partners
(Newbury) Ltd attend training in accordance with current Skills for Care Common
Induction Standards. In addition to this, we also attend a comprehensive NVQ
program to ensure all care work is of the highest standard.
Any specialist requirements regarding training, we will be happy to discuss.
There are several topics covered throughout these training
courses and programs, including:
Adult
Protection Training Basic
Infection Control Emergency
First Aid Food
Hygiene Health
& Safety Moving
& Handling Principles
of Care Safe
Handling of Medication To be as highly trained and qualified as possible, staff
also undertake specialist training in:
Dementia
Care Epilepsy
Care Multiple
Sclerosis Parkinson's
Disease Before any staff members are employed by us, thorough checks
and training will be completed so that all care work is guaranteed to be of the
highest possible calibre. Staff will also complete a robust recruitment and
selection progress which include Enhanced Criminal Records Bureau Check. This
will include:
Information
From The Local Police Force. Information
Held By DfES Under Section 142 Of The Education Act 2002 Of Those Considered
Unsuitable For Or Banned From Working With Children Protection
of Children Act List Check (PoCA) Protection
of Vulnerable Adults List Check (PoVA) 
